Privacy Policy

Website: www.clovereigh.com
Operated by: CloverEigH by JINHONG TRADE PTE. LTD (Singapore)

1. Overview

CloverEigH by JINHONG TRADE PTE. LTD (“CloverEigH”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.clovereigh.com and make purchases through our platform.

By accessing the Site or submitting any information, you consent to the terms of this Privacy Policy.

2. Data We Collect

We may collect and process the following categories of personal data:

A. Information You Provide to Us:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely via third-party providers)
  • Account credentials (if you register an account)
  • Product preferences, sizing, and wishlists
  • Communications or support inquiries

B. Information Automatically Collected:

  • IP address and browser type
  • Device information and operating system
  • Cookies and tracking pixels
  • Pages visited, session duration, and purchase behavior

3. How We Use Your Information

We use your data for the following purposes:

  • To process orders and manage deliveries
  • To create and manage your user account
  • To send order confirmations, receipts, and delivery updates
  • To provide customer service and respond to inquiries
  • To personalize your shopping experience
  • To improve website functionality and performance
  • To send marketing communications (only with your consent)

4. Marketing & Communications

You may opt in to receive newsletters, promotions, and updates from us. If you choose to opt in:

  • You may unsubscribe at any time via the link in our emails
  • We may send personalized product recommendations based on your browsing or purchase history

We never sell your information to third parties.

5. Sharing of Data

We only share your personal information when necessary to:

  • Fulfil your orders (e.g., with delivery couriers or payment processors)
  • Comply with legal obligations or law enforcement requests
  • Operate services via trusted third-party vendors (e.g., email platforms, web analytics)

All third parties we engage must agree to use your data solely for the intended purpose and maintain adequate data protection safeguards.

6. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences (e.g., saved cart, language settings)
  • Monitor site usage and performance analytics
  • Serve relevant ads via platforms like Google or Facebook (if applicable)

You may adjust your browser settings to refuse cookies, though this may limit your ability to use certain features of the site.

7. Data Security

We implement technical and organizational measures to protect your data, including:

  • SSL encryption for data transmission
  • Restricted access to administrative systems
  • Secure third-party payment gateways (we do not store full credit card numbers)

While no system is 100% secure, we are committed to continually improving our security protocols.

8. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by law. After that, data is securely deleted or anonymized.

9. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of inaccurate data
  • Withdraw consent to marketing at any time
  • Request to stop processing your data (subject to applicable law)

To exercise your rights, contact us at [email protected].

10. International Users

If you are accessing this Site from outside Singapore, please note that your information may be processed and stored in Singapore. By using our Site, you consent to the transfer of your data internationally as described in this Policy.

11. Third-Party Links

Our Site may contain links to third-party websites or services (e.g., Instagram, PayPal). We are not responsible for the privacy practices or content of those websites.

12. Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed of how we protect your data.

13. Contact Us

For any questions regarding this Privacy Policy, or to exercise your data protection rights, please contact:

CloverEigH by JINHONG TRADE PTE. LTD
Email: [email protected]
Address: 10 Ubi Crescent, #01-43, Ubi Techpark, Singapore 408564